Crowd Managment

Digital transformation of crowd management

A comprehensive system covering all stages of crowd management from planning, task distribution, team division to analysis

Planning

Preparation: Work plan, division of areas, employees, tasks

Employees: number, specialization, skills, tasks

Management: division of supervisors, teams and employees into areas

Operations management

Areas: Distribution of work teams, follow-up of task completion

Team: follow-up of task completion, follow-up of movements

Visitors: actual number, movements and gatherings of visitors

Control: Live data on the progress of the work plan

Analysis

Accurate data on the numbers of organizers and their locations

Heat map reports on employee movements

Reports on reports, incidents and frequency

Organization

• Accurately define the geographical boundaries of the site.

• Divide and classify areas.

Communication

• Live chat and disseminate instructions.

• Live alerts for any changes or dangers.

Data

• Crowd flow and gathering analysis.

• Visitor numbers and timing of movements.

Employees

• Assign the best employees for each task.

•Automatic attendance and departure recording

Control

•Tracking employees, vehicles and visitors.

•Ensuring that employees complete assigned tasks.

Customer Experience

•Improving visitor experience through quality organization and proactive procedures.

Crowd Management Team

Gates

•Entry and exit organization.

•Division and classification of areas.

•Entry and exit permits

•VIP entrances.

Registration

•Registration and ticket sales.

•Scanning tickets and verifying validity.

•Entry guidance according to gates.

Parking

•Traffic movement around the site.

•Entry, exit and paths.

•Guidance to parking according to category.

•Delegation to the transportation area.

Visitor Service

•Reception Team

•Customer Service

•Lost and Found

•Hospitality

Protocol

•Reception and Welcome Team

•Escort to the specified site.

•VIP Team.

Security and Safety

•Site Security Team

•Follow up on site and visitor safety procedures

Galleries

•Galleries entrances and exits

•Guidance to designated seats

•Organization of entry and exit

Transportation

•Organization of bus traffic.

•Management of golf cart routes

•Assistance to wheelchairs